How can we help?
We're focused on service so we've tried to make everyday questions easily answerable.
If you're struggling to get into the App, have lost property or need help with something else relating to our service, this page is here to help!
We're focused on service so we've tried to make everyday questions easily answerable.
If you're struggling to get into the App, have lost property or need help with something else relating to our service, this page is here to help!
Everything requires a password nowadays, and sometimes we forget them! Believe us when we say we know how that feels! Some users when resetting their password to get back onto our App are reporting they do not receive the password reset email.
This is due to an issue with some free email accounts, such as GMail blocking our system from sending you a link, so the password resets you request may never arrive. The solution to that is to request an App Account Reset.
Once you request this we will reset your account, you'll then be able to setup a new account using the App Store login option, this will prevent the issue from occurring in the future.
You should allow 48 hours for the reset to take place. In the meantime you can book a journey with us by calling 01253 401000.
It happens and in most cases our drivers will notice before you and quickly arrange to have your items returned. However sometimes things can go unnoticed meaning you'll need to ask the driver to check a specific part of their vehicle.
If you've lost something within the last 30 minutes, please call us now on 01253 407170, outside of this time frame please complete the form below and we'll be in touch.
Over time we'll add more help information to this page, if there is something you feel we haven't covered and you still need help, please fill in the form below.
24 hours a day, 365 days a year make Premier your first choice across Blackpool, Lytham & St Annes & Wyre.
You can help us in our drive to constantly improve our service by rating your ride and overall experience in our App.
